Every Giraffa order is carefully prepared before shipment.
Orders are usually processed within a few business days, and once shipped, tracking details will be shared by email or SMS.

Orders are usually processed within 1–3 business days.
During launches, seasonal drops, or busy periods, processing may take slightly longer.

Orders usually arrive within 3–7 business days after shipment.
Delivery timing may vary depending on the destination city and shipping conditions.

We currently ship to selected international destinations.
International orders usually arrive within 5–12 business days after shipment, depending on the destination and customs process.

International orders may include customs fees or import taxes depending on the destination country.
Please note that these charges are handled by local customs authorities and are the customer’s responsibility.

Once your order ships, you’ll receive a tracking link to follow your shipment.

Shipping delays may happen during launches, holidays, weather conditions, or customs processing.

Pre-order items will ship within the timeline mentioned on the product page.
If your order includes both ready-to-ship and pre-order items, they may ship together once all items become available.

Please make sure your shipping information is entered correctly before placing your order.
Giraffa is not responsible for failed deliveries caused by incorrect shipping details.

For any shipping-related questions:
Contact@Giraffa.sa