We want you to be fully satisfied with your Giraffa order.
If something isn’t right, eligible items can be returned or exchanged within the timeframe below.

Returns are accepted within 7 days from the delivery date.
Items must be unused, unwashed, and returned in their original condition with all original packaging and tags attached.

Exchanges are accepted for eligible items based on product availability.
If the requested size or item is unavailable, another option or store credit may be offered.

Some items cannot be returned or exchanged, including:

• Final sale items
  
• Gift cards
  
• Items marked as non-returnable
  
• Products returned in worn, damaged, or altered condition

Return or exchange requests must be submitted within 7 days of receiving your order.
Requests submitted after this period won't be approved.

Returned items must arrive in their original condition.
Items showing signs of wear, washing, stains, perfumes, or damage won't be accepted.

Once the returned item is received and approved, the refund will be processed to the original payment method.
Refund Process takes 14 business days depending on the payment provider.

Approved exchanges will be processed once the original item is received and inspected.
Exchange delivery timing may vary depending on product availability and destination.

Original shipping fees are non-refundable.
Return shipping costs may apply unless the item arrived damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

For any return or exchange related questions:
Contact@Giraffa.sa