Giraffa focuses on clean pieces with comfortable fits, breathable fabrics, and minimal design details.
The idea is simple. Clothing that feels easy to wear across different settings, whether daily wear, travel, or longer days outside.
Every piece is designed with balance in mind between comfort, function, and appearance.

Most Giraffa pieces are designed with a relaxed fit for comfort and movement.
You can find detailed measurements on each product page to help choose the right size.

Some pieces may return in limited quantities, while others are released as seasonal drops and may not restock again.
For updates on restocks and future releases, follow Giraffa on our official channels.

If your order has not been shipped yet, we may be able to update or cancel it.
Please contact us as soon as possible after placing your order, as shipped orders can no longer be modified.

Please make sure your shipping information is entered correctly before completing your order.
If you notice a mistake, contact us immediately. Once the order has been shipped, address changes may no longer be possible.

Once your order ships, you’ll receive a tracking link by email or SMS to follow your shipment.

Orders are only confirmed after the payment is successfully completed.
If your payment fails or is declined, you can try again using another payment method or contact your bank for more information.

We currently ship across Saudi Arabia and selected international destinations.
Available shipping countries will appear at checkout.

Orders are usually processed within 1–3 business days.

After shipment, delivery in Saudi Arabia usually takes 3–7 business days, while international orders may take 5–12 business days depending on the destination and customs process.

Shipping options available for your location will appear during checkout.

International orders may include customs fees or import taxes depending on the destination country.
These charges are handled by local customs authorities and are the customer’s responsibility.

Returns are accepted within 7 days from the delivery date.
Items must be unused, unwashed, and returned in their original condition with all original tags and packaging.

Exchanges are accepted based on product availability.
If the requested item or size is unavailable, another option or store credit may be offered.

Once the returned item is received and approved, the refund will be processed to the original payment method.
Processing times may vary depending on your payment provider.

Original shipping fees are non-refundable.
Return shipping costs may apply unless the item arrived damaged or incorrect.

You can find detailed measurements on each product page to help choose the right size.
If you’re between sizes or unsure, feel free to contact us for assistance.

Most Giraffa pieces are designed with a relaxed fit for comfort and movement.
We recommend checking the size guide on each product page before ordering.

If you prefer a more relaxed fit, we recommend sizing up.
For a closer fit, choosing your usual size may work best depending on the product.

Yes, eligible items can be exchanged for another size based on availability.

Giraffa focuses on breathable and comfortable fabrics including linen, cotton, lyocell, and selected blended materials depending on the product.
Fabric details are listed on each product page.

Linen is lightweight, breathable, and naturally comfortable to wear in different environments and warmer weather.
Its texture and natural movement are also part of what gives each piece its character.

We recommend following the care instructions provided on the product label and product care page.
Proper care helps maintain the fabric, fit, and overall feel of the piece over time.

Natural fabrics may show slight changes over time depending on washing and care.
Following the recommended care instructions helps maintain the original fit and finish as much as possible.

Many Giraffa pieces are designed using lightweight and breathable fabrics that work well in warmer conditions and everyday wear.

Available payment methods will appear at checkout depending on your location.

Apple Pay availability depends on your device, browser, and checkout location.
If available, it will appear automatically during checkout.

All payments are processed through secure and encrypted payment providers.